Glamtush
No Result
View All Result
  • Home
  • News
  • Beauty
  • Business & Brands
  • Entertainment
  • Fashion
  • Features
  • Lifestyle
  • Politics
  • Sports
  • Telenovelas
  • Events
  • Home
  • News
  • Beauty
  • Business & Brands
  • Entertainment
  • Fashion
  • Features
  • Lifestyle
  • Politics
  • Sports
  • Telenovelas
  • Events
No Result
View All Result
Glamtush
No Result
View All Result

7 Ways Social Media Has Changed Customer Service

byCorrespondent
May 31, 2017
in Uncategorized
Reading Time: 2 mins read
Social media
Share on FacebookShare on TwitterShare on PinterestShare on WhatsappShare on LinkedinShare on Telegram

The power of social media cannot be underestimated by any serious brand or organisation especially when it has to do with customer satisfaction and engagement. It has completely changed interaction with customers. So, how has social media revolutionized customer service?

Jumia Travel, the leading online travel agency shares the ways or how this is happening.

READ ALSO

Fidelity Bank Launches Solar Powered Bags For School Children

Star Life: Lost In Love Teasers August 2025

Public and open interaction with customers

Today, customers can have public and open interaction with any brand whether they have complaints or not. There is nothing that is hidden anymore.

Variety of options

Customers do not need to dial any number to reach customer service. With social media, they now have options to engage businesses. There is Facebook, Twitter, and Instagram to help resolve any issues. This is because many organisations now have social media presence.

Ruin a brand’s reputation

If you want to destroy or ruin a brand’s reputation, you should take to social media. You can do this when such an organisation is unresponsive and refuse to take action on your complaints. A tweet will prompt them to act because they want to protect their image.

Take advantage of influencers to build your brand

There are now social media influencers that can help you promote your brand or social media campaign. This can give you more traction and reach.

Provide instant help to customers

This is the ultimate way social media has changed customer service. It has made it easier to provide instant and immediate assistance to customers. It is presently possible for brands to quickly respond to inquiries, questions and complaints.

Announce policy changes

News organisations now follow the social media accounts of brands so that they will get firsthand information and announcements. So, no organisation needs to go through newspapers or television to announce policy changes. You can share a post on social media and the media will pick it up.

Deal with different customers at the same time

With social media, you can deal with different customers at the same time. This is why social media is a department under Public Relations in some organisations.

Related Posts

Solar Powered Bags
Business & Brands

Fidelity Bank Launches Solar Powered Bags For School Children

July 26, 2025
Lost In Love Teasers August 2025
Star Life

Star Life: Lost In Love Teasers August 2025

July 26, 2025
Advocate Anjali Teasers August 2025
Star Life

Star Life: Advocate Anjali Teasers August 2025

July 26, 2025
AI Investment
News

Google Unveils $37M AI Investment And New Community Center In Africa

July 26, 2025
RADAR Africa
Celebrities

Spotify RADAR Africa Turns The Volume Up On FOLA And Thakzin

July 26, 2025
Pregnancy
Society/Gists

Priscilla Ojo & Juma Jux Announce Pregnancy, Share Adorable Baby Bump Photos

July 25, 2025
Next Post
Loya Milk swim winners

Loya Milk Nurtures Swimming Talent Amongst Children

LATEST COVER

Priscilla Ojo

GPBN Associates Member

Fidelity Bank

Zenith Bank

Solar Powered Bags

Fidelity Bank Launches Solar Powered Bags For School Children

July 26, 2025
Lost In Love Teasers August 2025

Star Life: Lost In Love Teasers August 2025

July 26, 2025
Advocate Anjali Teasers August 2025

Star Life: Advocate Anjali Teasers August 2025

July 26, 2025
AI Investment

Google Unveils $37M AI Investment And New Community Center In Africa

July 26, 2025
RADAR Africa

Spotify RADAR Africa Turns The Volume Up On FOLA And Thakzin

July 26, 2025
Pregnancy

Priscilla Ojo & Juma Jux Announce Pregnancy, Share Adorable Baby Bump Photos

July 25, 2025
Jhanak Teasers August 2025

Star Life: Jhanak Teasers August 2025

July 25, 2025
SME

Fidelity Bank Empowers SMEs With Business Management Systems

July 25, 2025
Sterling One Foundation

Sterling One Foundation, UN Set Stage For Africa’s Next Leap At ASIS 4.0

July 25, 2025
Blood

Access Group Staff Donates Blood Across Africa In Life-Saving Initiative  

July 24, 2025

GLAMTUSH

 

Glamtush publishes the latest trends in fashion, beauty, and lifestyle, as well as those making the fashion world interesting and adorable.

RELEVANT PAGES

  • About Us
  • Advertise
  • Contact Us

REACH OUT

Do you have any news for us? Event Coverage, Press Releases or Adverts? Then reach out to us via glamtush@gmail.com or glamtush15@gmail.com

OFFICE ADDRESS

Lagos, Nigeria

Copyright © 2022 Glamtush

  • About Us
  • Advertise
  • Contact Us
  • Disclaimer
  • Glamtush – Nigeria News, Nigerian Newspapers, Naija News
  • Glamtush – Nigeria News, Nigerian Newspapers, Naija News
  • Terms And Conditions
  • Write for Us

© 2022 Glamtush

No Result
View All Result
  • Home
  • News
  • Beauty
  • Business & Brands
  • Entertainment
  • Fashion
  • Features
  • Lifestyle
  • Politics
  • Sports
  • Telenovelas
  • Events

© 2022 Glamtush